Terms & Conditions

Mango and Marmalade Stories Ltd.

Last updated: October 2026

Welcome to Mango and Marmalade Stories. These Terms & Conditions explain the rules for using our website and purchasing our products. Please read them carefully before using our website or placing an order.

By accessing our website or purchasing our products, you agree to the terms applicable to your use of the website or your purchase. If you do not agree with the relevant terms, please do not use the website or place an order.

1. About Us

Our website, www.MangoAndMarmaladeStories.com, is operated by Mango and Marmalade Stories Ltd., a company registered in England and Wales.

Company name: Mango and Marmalade Stories Ltd.
Company number: 15877082
Registered office: Grosvenor House, 3 Chapel Street, Congleton, CW12 4AB, United Kingdom.
Email: support@MangoAndMarmaladeStories.com

References to “we”, “us” and “our” in these Terms & Conditions mean Mango and Marmalade Stories Ltd. References to “you” and “your” mean the person accessing our website or purchasing our products.

2. Using Our Website

We provide access to our website on a temporary basis and reserve the right to withdraw, restrict, update, or change any part of the website at any time.

We do not guarantee that our website or any of its content will always be available, uninterrupted, accurate, or up to date.

You are responsible for ensuring that anyone accessing our website through your internet connection is aware of and complies with these terms.

If you create an account or receive login credentials, you must keep your password and security information confidential. We reserve the right to disable access credentials where we reasonably believe these terms have been breached.

You must use our website lawfully and comply with the Acceptable Use provisions in these terms.

3. Intellectual Property and Copyright

Unless otherwise stated, the intellectual property rights in our website and its published materials belong to Mango and Marmalade Stories Ltd. or our respective licensors.

These materials may include:

Children’s stories, books, and written content.
Illustrations, photographs, and artwork.
Audio recordings and video content.
Website designs, graphics, branding, and logos.
Other materials published on our website.

These works are protected by applicable copyright and intellectual property laws.

Permitted Personal Use

You may view our website using a web browser, store pages in your browser cache, and print pages for your own personal, non-commercial use, subject to applicable law and any additional restrictions that apply to particular products.

Prohibited Use

Without our prior written permission or an applicable licence, you must not:

Copy or reproduce our website content for commercial purposes.
Republish our stories, illustrations, photographs, or other materials on another website or platform.
Adapt, edit, translate, distribute, or commercially exploit our copyrighted materials.
Broadcast, publicly display, or perform our protected materials.
Remove copyright notices or other ownership information.
Use our content in a way that infringes our intellectual property rights.

All rights not expressly granted are reserved.

If you wish to use our materials beyond the permitted personal use described above, please contact us for written permission.

Where we reasonably believe that our intellectual property rights have been infringed, we reserve the right to take appropriate action, including seeking legal remedies where available.

4. Acceptable Use of Our Website

You must use our website for lawful purposes only.

You must not use our website to:

Engage in fraudulent activity or unlawful conduct.
Breach any applicable national or international law or regulation.
Send unsolicited advertising, spam, or other unauthorised promotional material.
Introduce or transmit viruses, malware, or other harmful code.
Attempt to gain unauthorised access to our website, servers, databases, or connected systems.
Carry out denial-of-service or distributed denial-of-service attacks.
Reproduce, sell, or misuse our website content in breach of these terms.
Harm or exploit children or facilitate unlawful activity involving children.

If our website provides facilities for users to contribute content or interact with others, any contribution you make must be lawful, accurate to the best of your knowledge, and appropriate for the intended purpose.

You must not submit material that:

Is defamatory, threatening, harassing, obscene, hateful, or unlawfully discriminatory.
Promotes violence or illegal activity.
Infringes another person’s copyright, trade mark, privacy, or other rights.
Misleads others, impersonates another person, or misrepresents your identity or affiliation.
Discloses confidential information without proper authority.
Is intended to cause distress, inconvenience, or harm to others.

We reserve the right to remove material that breaches these requirements and to restrict or suspend access where appropriate.

If we provide interactive services, we may implement moderation measures where appropriate. Children should be supervised by a responsible adult when using interactive features.

A breach of these provisions may result in restricted website access or other appropriate action, including legal action where justified.

5. Website Information and External Links

We aim to provide useful and accurate information about our books, products, and services. However, website content is provided for general information and may occasionally contain errors or become outdated.

Product descriptions, illustrations, photographs, and other materials are intended to give you a reasonable understanding of what we offer.

Links to third-party websites or resources are provided for convenience or information. We do not control those websites and are not responsible for their content, availability, privacy practices, or services.

You are responsible for deciding whether any third-party information or service meets your needs.

6. Linking to Our Website

You may link to our homepage only with our prior written consent.

Any permitted link must be fair, lawful, and must not damage our reputation or suggest an association, endorsement, or approval that does not exist.

The website containing the link must comply with applicable laws and these Acceptable Use provisions.

You must not frame our website within another website or create links to other pages of our website without our prior written permission.

We reserve the right to withdraw linking permission where appropriate.

7. Products, Prices and Availability

You can find information about our products, prices, and available services on our website before placing an order.

We make reasonable efforts to ensure that product descriptions, prices, and availability information are accurate. However, errors or changes may occasionally occur.

Colours and appearances may differ slightly depending on your screen or device. Product packaging and certain measurements may also vary within reasonable limits, as described in the relevant product information.

All orders are subject to availability and acceptance by us.

We may reject an order where, for example, a product is unavailable, delivery is not possible to your location, or a pricing error has occurred. If we reject an order after payment has been made, we will notify you and refund the amount paid for the rejected order.

We reserve the right to withdraw products or make changes to product descriptions, specifications, and availability, subject to any contractual and legal obligations that apply to existing orders.

8. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products under the applicable terms.

We will acknowledge receipt of your order. This acknowledgement does not necessarily mean that your order has been accepted.

A contract is generally formed when we accept your order, usually when we dispatch or supply the product and confirm this to you.

We may reject an order before acceptance. Where we do so, we will notify you as soon as reasonably possible and refund any payment received for that order.

Please check your order details carefully before submitting your purchase.

9. Payments and Ownership

You must pay the price and any applicable delivery charges or taxes displayed during checkout or otherwise agreed with you.

The applicable payment arrangements will be explained during the order process. Depending on the product, payment may be taken when you order, when we accept your order, or when the product is supplied.

For subscriptions or recurring purchases, the payment frequency and applicable charges will be explained during checkout.

Ownership of physical goods passes to you once we have received full payment for them.

If a payment remains overdue, we may charge interest at 4% per year above the Bank of England base rate, calculated daily from the due date until payment is made, subject to applicable law.

Where VAT applies and the rate changes between your order and the supply of your product, the amount payable may be adjusted as permitted by law, unless you have already paid in full before the change takes effect.

10. Delivery and Delays

We will provide information about delivery arrangements, applicable charges, and estimated delivery times during the order process where relevant.

Delivery times are estimates unless expressly agreed otherwise.

If an event outside our reasonable control delays supply, we will notify you as soon as reasonably possible and take reasonable steps to reduce the delay.

If a substantial delay occurs, you may contact our customer service team to discuss your options, including cancellation and a refund for products paid for in advance but not received, subject to applicable law and any reasonable costs that may lawfully be deducted.

We will not use this provision to exclude consumer rights that cannot legally be excluded.

11. Your Right to Cancel an Order

For most products purchased online or through our social media, UK consumer law may give you the right to change your mind within 14 days.

For physical goods, the cancellation period generally begins the day after you receive the goods. Different rules may apply to multiple deliveries or subscriptions.

Certain exceptions apply, including some services that have been fully performed with the required consent, personalised or made-to-order goods, and sealed goods that cannot be returned for health or hygiene reasons once unsealed.

How to Cancel

To exercise an applicable cancellation right, contact us at support@MangoAndMarmaladeStories.com or through our website’s contact page:

Contact

Please include your name, contact details, order number, and a clear statement that you wish to cancel.

Where physical goods must be returned, you must send them back within the applicable legal period. Unless otherwise required by law or agreed by us, you are responsible for the direct cost of returning goods when exercising a change-of-mind right.

Refunds

Where a refund is due under your legal cancellation rights, we will process it within the applicable legal timeframe and generally use the original payment method.

For eligible returns, we will refund standard delivery costs where required by law. Additional costs for premium or express delivery may not be refundable.

We may make a lawful deduction if goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.

Nothing in this section limits any mandatory cancellation or refund rights you have under applicable consumer law.

12. Faulty Products and Consumer Rights

We are committed to supplying products that match their descriptions and meet applicable legal requirements.

If you believe a product is faulty, damaged, not as described, or otherwise does not meet the required standard, please contact us at support@MangoAndMarmaladeStories.com.

Depending on the circumstances and applicable law, your rights may include:

A refund for eligible faulty goods within the applicable short-term rejection period.
Repair or replacement where legally appropriate.
A price reduction or refund where the relevant legal conditions are met.

Under the UK Consumer Rights Act 2015, consumers generally have a 30-day period to reject faulty goods for a refund, subject to the applicable rules. Further rights may apply after that period.

Digital content and services may be subject to different statutory rights.

These terms do not remove or restrict your statutory consumer rights.

13. Changes to Products and These Terms

We may make changes to our products or services to reflect changes in law, regulatory requirements, security needs, or technical improvements.

Where a change materially affects an existing order or ongoing arrangement, we will provide notice and any applicable options required by law or the relevant contract.

We may revise these Terms & Conditions from time to time. Updated terms will be published on this page with an updated date where appropriate.

Changes will not retrospectively remove rights that have already accrued or override contractual protections that apply to an existing purchase.

14. Suspension or Withdrawal of Products

We may temporarily suspend the supply of a product or service when reasonably necessary to address technical problems, implement updates, meet legal requirements, or make changes to the product.

Where practicable, we will notify affected customers in advance.

If a suspension materially affects an ongoing arrangement, we will explain any available options, which may include an appropriate price adjustment, cancellation, or refund where required by the contract or applicable law.

If we permanently withdraw a product or service that you have paid for in advance but have not received, we will refund any amount due under the applicable terms and law.

15. Ending a Contract

We may end a contract where legally permitted, including where:

You fail to pay an amount due and do not remedy the failure after being given an appropriate reminder and opportunity to pay.
You fail to provide information or cooperation reasonably required to supply the product.
You fail to arrange delivery or collection within a reasonable time where this is your responsibility.

Where we end a contract, we will explain the reason and provide any refund or other remedy required by the applicable terms and law.

For ongoing services or subscriptions, cancellation arrangements will be explained during the order process or confirmed when the contract is accepted.

If you wish to end an ongoing contract, please contact our customer service team for the applicable cancellation procedure.

16. Complaints Policy

We aim to provide high-quality products and customer service. If something goes wrong, we welcome the opportunity to investigate and resolve the issue.

How to Make a Complaint

Please email support@MangoAndMarmaladeStories.com with the following information:

Your full name and contact details.
A clear statement that you are making a complaint.
Relevant dates and times.
The product or service involved.
Your order or reference number, where applicable.
A summary of the issue and why you are dissatisfied.

What Happens Next?

Our complaints team processes complaints during its usual business hours: Tuesday to Friday, 10:00 am to 3:00 pm.

We aim to acknowledge complaints within 14 business days of receipt and ordinarily provide a full response within 28 business days.

If we need more time to investigate, we will notify you, explain the reason for the delay, and provide an updated timeframe.

Where appropriate, a resolution may include a full or partial refund, replacement goods, credit, vouchers, a discount, or another suitable remedy. The appropriate resolution will depend on the circumstances and your legal rights.

If we cannot agree on a resolution, we will explain our position and may provide information about further options available to you.

You can also seek independent consumer guidance through Citizens Advice:

https://www.citizensadvice.org.uk

Nothing in this section limits your right to pursue legal remedies.

17. Limitation of Liability

We take reasonable steps to provide a reliable website and quality products.

To the extent permitted by law, we are not responsible for losses arising from reliance on general website information, temporary website unavailability, third-party websites, or events outside our reasonable control.

Where legally permitted, we will not be liable for losses that are unforeseeable, caused by circumstances outside our reasonable control, or that could reasonably have been avoided.

However, nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes any liability that cannot legally be excluded or limited, such as applicable statutory consumer rights or liability for death or personal injury caused by negligence.

For purchases, your statutory rights remain unaffected by this section.

18. Privacy and Personal Data

We collect and use personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you.

Please read our Privacy Policy here:

Privacy Policy

We encourage you to review the policy before placing an order or providing personal information.

19. Other Important Terms

Transfer of contracts: We may transfer our rights and obligations under a contract where legally permitted. You may transfer your rights or obligations only with our agreement, unless applicable law provides otherwise.

Third-party rights: Unless applicable law provides otherwise, these terms are intended to govern the relationship between you and us. A person who is not a party to the relevant contract will not ordinarily have rights to enforce it.

Severability: If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Waiver: If we delay or choose not to enforce a provision immediately, this does not necessarily mean that we have waived our right to enforce it later.

Entire agreement: These terms, together with any product-specific conditions or other terms expressly incorporated into your order, govern the relevant agreement between you and us.

20. Governing Law and Disputes

These Terms & Conditions are governed by the law of England and Wales, subject to any mandatory consumer protection laws that apply to you.

For website-use disputes, the English courts will have jurisdiction to the extent permitted by law.

For purchase-related disputes, the appropriate courts and procedures will depend on the applicable law and your circumstances. Consumers living in Scotland, Wales, or Northern Ireland may have additional rights to bring proceedings in their local courts.

We encourage you to contact us first so that we can try to resolve any dispute informally.

21. Contact Us

If you have any questions about these Terms & Conditions, our products, an order, or a complaint, please contact us.