Privacy Policy

Mango and Marmalade Stories Ltd.

Last updated: October 2026

Mango and Marmalade Stories Ltd. is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, contact us, or subscribe to our emails.

1. Who We Are

Mango and Marmalade Stories Ltd. is a company registered in England and Wales.

Registered office:
Grosvenor House, 3 Chapel Street,
Congleton, CW12 4AB, United Kingdom.

Company number: 15877082

Email: support@MangoAndMarmaladeStories.com

For questions about this Privacy Policy or how we handle your personal data, please contact us using the email address above.

2. Information We Collect

We collect personal information that you voluntarily provide through:

Orders and purchases made through our website.
Contact forms and other communications with us.
Email and newsletter subscriptions.

Depending on how you interact with our website, this information may include your name, contact details, billing and delivery information, order details, and the contents of messages you send us.

We also collect certain information automatically through cookies and similar technologies when you browse our website. This may include information about your device, browser, website activity, preferences, and interactions with our pages.

3. How We Use Your Personal Data

We use your personal information for the following purposes:

To process and fulfil orders and provide our products and services.
To manage payments and maintain transaction records.
To communicate with you and respond to enquiries.
To manage our relationship with customers.
To send relevant information about our products and services where permitted by law.
To collect outstanding payments and recover amounts owed to us.
To operate, maintain, analyse, and improve our website and services.
To meet our legal, accounting, regulatory, and reporting obligations.

We process personal data only where we have an appropriate lawful basis, such as fulfilling a contract, meeting a legal obligation, pursuing legitimate interests, or obtaining your consent where required.

We will not share your personal information with third parties for their own marketing purposes without your consent.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its functionality, understand how visitors use the website, remember preferences, and support certain payment and marketing activities.

A cookie is a small file stored on your device when you visit a website. Cookies may be temporary or remain on your device for a specified period.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies support essential website functions, including page navigation, secure areas, shopping cart functionality, and payment processing. The website may not function correctly without them.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website, including which pages are visited and how the website performs. We use this information to improve the visitor experience.

Functional Cookies

These cookies remember certain choices and preferences to provide a more convenient and personalised experience.

Marketing and Advertising Cookies

These cookies may help measure marketing activity, understand visitor interactions, or deliver more relevant advertising and promotional content.

First-Party and Third-Party Cookies

First-party cookies are set by our website. Third-party cookies may be set by services we use, such as payment providers, security services, analytics tools, or embedded content.

Managing Your Cookie Preferences

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can review or change your cookie preferences at any time using the cookie settings available on our website. You can also manage or block cookies through your browser settings.

Please note that blocking essential cookies may affect certain website features, including shopping and checkout functionality.

Cookies may have different storage periods depending on their purpose and provider. You can find further information about individual cookies, their providers, purposes, and storage durations in our website’s cookie consent settings.

5. Sharing Your Personal Data

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

IT, hosting, and system administration providers.
Payment processing and transaction service providers.
Professional advisers, including lawyers, accountants, auditors, bankers, and insurers.
HM Revenue & Customs (HMRC) and other relevant regulatory or public authorities.
Business partners involved in publishing, producing, or distributing our books, merchandise, and other products.
Third parties involved in a sale, transfer, merger, or restructuring of all or part of our business or assets.

We take appropriate steps to ensure that third parties handle personal data securely and in accordance with applicable data protection requirements. Where appropriate, they are required to process information only for authorised purposes and under suitable contractual safeguards.

6. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom or European Economic Area (EEA). Data protection laws in those countries may differ from those in the UK or EEA.

Where an international transfer takes place, we will take appropriate steps to ensure that your personal data receives an adequate level of protection, using applicable safeguards such as approved contractual protections or other lawful transfer mechanisms.

Where consent is the appropriate legal basis for a transfer, we will seek it when required by law.

7. Data Security

We use appropriate technical and organisational measures to help protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure.

Access to personal data is restricted to employees, agents, contractors, and service providers who need the information for legitimate business purposes. Those individuals and organisations are expected to maintain confidentiality and follow appropriate security procedures.

We also have procedures for responding to suspected personal data breaches and will notify affected individuals and relevant authorities where required by law.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Data

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes, and meeting legal obligations.

Some customer and transaction records may need to be retained for up to six years after our relationship with you ends to meet applicable tax, accounting, or other legal requirements.

Retention periods may vary depending on the type of information and the purpose for which it is held. Where information is no longer required, we will securely delete it or anonymise it where appropriate.

Anonymised information that can no longer reasonably identify you may be used for research, statistical analysis, and business improvement.

9. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal data in certain circumstances.
Restrict processing of your information in certain circumstances.
Object to processing based on legitimate interests or to direct marketing.
Request data portability where applicable.
Withdraw consent where processing is based on your consent.

You can exercise your rights by contacting us at support@MangoAndMarmaladeStories.com.

Please mark your request for the attention of the Data Compliance Officer. We may need to verify your identity before responding.

We generally aim to respond within one month. Where a request is complex or you have made multiple requests, the applicable legal time limit may be extended, and we will notify you where required.

We do not normally charge a fee for responding to requests. However, applicable law may permit a reasonable fee or refusal where a request is manifestly unfounded, excessive, or repetitive.

For more information about your data protection rights, visit the Information Commissioner’s Office website at https://ico.org.uk/.

10. Keeping Your Information Accurate

We take reasonable steps to ensure that the personal information we hold is accurate and up to date.

Please let us know if your contact details or other information change so that we can update our records.

You can contact us using the details provided in the “Who We Are” section above.

11. Children’s Privacy

Our website offers children’s stories and related products. However, anyone making a purchase or providing personal information should do so with the appropriate authority and, where required, parental or guardian involvement.

Parents or guardians who have concerns about personal information relating to a child may contact us using the email address provided in this policy.

12. Complaints

If you have concerns about how we collect, use, or protect your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

Website: https://ico.org.uk/

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, services, or legal obligations.

Any updated version will be published on this page, together with the revised update date where appropriate. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our use of cookies, please contact: